Refund policy
Our promise
We have been sending flowers and gifts since 1999. If something arrives and it is not right, we want to hear about it, and we want to put it right.
Fresh flowers, plants and food items
We expect our fresh flowers to last at least 5 days from delivery. If yours do not, we want to know.
Tell us within 3 days of delivery if you are unhappy with a fresh item. Email a photograph to hello@fabulousflowers.co.za and we will replace it or refund you in full, whichever you prefer. We do not ask you to send fresh flowers back.
Gift boxes, candles, homeware and other non-perishable gifts
Return anything in this range within 7 days of delivery for a full refund, provided it is unused and in its original packaging.
Email hello@fabulousflowers.co.za with your order number to start a return. You can return in person at our Claremont HQ (18 Toffie Lane) or our Sea Point store, or post it to our Claremont head office at 16-18 Toffie Lane, Claremont, Cape Town 7708.
Return postage is for your own account, unless the item arrived damaged or faulty, in which case we cover it.
Failed deliveries and redelivery
If we cannot complete a delivery, for example because nobody is available to receive it or the address given at checkout is incorrect, we will contact you to arrange another date. A redelivery fee of R89.95 applies to each additional attempt.
Please double check the delivery address and give us a contact number for the recipient. It saves everybody time and money.
Damaged or faulty items
If anything arrives damaged or faulty, email us within 3 days with a photograph. We will replace it or refund you in full, and we cover the cost of getting it back to us.
Under the Consumer Protection Act you are entitled to a repair, replacement or refund on goods that are defective, unsafe or not fit for purpose, for six months from delivery. Nothing in this policy limits that right.
What we cannot take back
- Gift cards
- Personalised or customised items, unless faulty
- Fresh items reported after 3 days
- Non-perishable items reported after 7 days, or returned used or without original packaging
- Sale items, unless faulty
Refunds
Once we receive and check your return, we refund to your original payment method. Banks usually take three to five working days to show it. If nothing has arrived after seven working days, check with your bank, then email us and we will chase it.
Gifts
If you received something as a gift and would like to return it, we issue a gift card to the value of the item.
Getting hold of us
hello@fabulousflowers.co.za. Claremont HQ: Monday to Friday 08:30 to 17:00, Saturday 08:30 to 13:30. Sea Point: Monday to Saturday 09:00 to 17:00.
