Beautiful floral arrangement with a variety of colourful flowers, text reads 'How can we help?' for the Frequently Asked Questions section. Fabulous Flowers and Gifts.

FAQ and Help Centre for Fabulous Flowers and Gifts, Cape Town

Welcome to Fabulous Flowers and Gifts' Help Centre! Here, you'll find answers to frequently asked questions about our products, services, delivery options, and more. If you can't find what you're looking for, feel free to contact us directly.


Placing My Order

Yes, we offer same-day flower delivery in Cape Town. To qualify for same-day delivery, please place your order by 12pm from Monday to Saturday.

The cut-off time for same-day flower delivery is 12pm from Monday to Saturday. Orders placed after this time will be delivered the next business day.

Yes, we offer gift box delivery nationwide within South Africa. Delivery typically takes 3-4 business days.

To place an order for same-day flower delivery, select your desired flowers and complete your order before 12pm Monday to Saturday. Ensure you choose the same-day delivery option at checkout.

To place an order for nationwide gift box delivery, select your desired gift box and complete your order. Your gift box will be delivered within 3-4 business days.

Yes, you can choose to collect your order from our studio in Claremont, Cape Town. Please select the 'Pick-up' option at checkout and mention the time you would like to collect in the 'Notes' section.

Our Studio is located at 18 Toffie Lane, Claremont, Cape Town, 7708

Yes, we deliver to company addresses. Please provide detailed delivery instructions to ensure successful delivery.

Absolutely! You can include a personalised gift message with your order in your cart page.

If you have a special request, please contact our customer service team. We will do our best to accommodate your needs.


Payflex allows you to split your payment into four interest-free instalments. Please ensure that you have an active Payflext account to use this feature.

Simply select Payflex at checkout and follow the instructions.

Yes, we accept all major credit cards through our payment gateway PayFast on our website.


For flower deliveries in Cape Town, we offer same-day delivery if the order is placed before the cut-off time. Same-day delivery takes place between 9 am and 6 pm. Gift boxes are delivered nationwide within 3-4 business days via courier.

Yes, you can schedule a specific delivery date for gift boxes at checkout. While we aim to deliver on the selected date, please allow 3-4 business days for delivery.

Fabulous Flowers and Gifts Retail Store

Yes, you are welcome to visit our studio in Claremont, Cape Town. We would love to meet you and help you choose the perfect flowers and gifts for yourself or an occasion.

Our studio is off Dreyer Street, Claremont. We look forward to welcoming you.

Flower and Gift Quality

If you are dissatisfied with your order, please email us at with your order number and photos of what you received and your concerns. Our customer service team will do their utmost to resolve the issue.

Flowers may appear slightly different from the pictures due to several factors:

  1. Natural Variation: Flowers are unique living organisms, and they can naturally vary in colour, size, and shape. The pictures provided represent the overall style and arrangement, but individual flowers may exhibit slight differences.
  2. Seasonal Availability: Depending on the time of year and availability, certain flowers in the arrangement may be substituted with similar alternatives. Florists aim to maintain the overall aesthetic and colour scheme, but substitutions may be necessary to ensure fresh, high-quality blooms.
  3. Floral Design: Florists use techniques such as pruning, shaping, and arranging to achieve the desired look. This artistic touch can result in slight variations from the original picture while maintaining the overall style and essence of the arrangement.

While every effort is made to deliver arrangements that closely resemble the pictures, it's important to remember that nature's beauty is inherently diverse and may manifest in unique ways. The flowers you receive should still be a lovely representation of the chosen style and theme.

Close-up of various colourful flowers with the text 'Can't find what you're looking for? Get in touch with us instead.' Frequently Asked Questions. Fabulous Flowers and Gifts.

Can't find what you're looking for?

Smiling florist in a vibrant studio arranging a bouquet of colourful flowers with a butterfly mural in the background. Frequently Asked Questions. Fabulous Flowers and Gifts.

If you have any other questions or need further assistance, please contact us:

Phone: +27 21 674 7206


Address: 16 -18 Toffie Lane, off Dreyer Street, Claremont, Cape Town, South Africa

A welcoming scene with various vases of fresh flowers and a notepad and pen on a table, ready to assist with all flower and gift needs. Frequently Asked Questions. Fabulous Flowers and Gifts.

We are here to help you with all your flower and gift needs!